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Customer Service Representative, Group Savings and Retirement

Req. #:  12443
Department: MS - Financial/Retirement
Location: Montreal, QC CA
Job Status: Permanent Full-time
Grade:  4
Category: Customer Service/Back Office

Customer Service Representative, Group Savings and Retirement

Downtown Montreal (metro Peel)

Permanent and temporary positions

Hourly rate starting at $17.60


About Standard Life

Standard Life is a major company with approximately 2,000 employees in Canada.  The Company provides long-term savings, investment and insurance solutions to more than 1.4 million Canadians, including group insurance and retirement plan members.

Customer and employee satisfaction is at the core of what we do.  We want to give our clients the best possible service and we firmly believe that, above and beyond the excellent products and solutions we offer, our primary strength is rooted in the well-being and professional development of our employees.

Your role

Join our team and share our sole objective of helping our clients.  Reporting to the Team Leader and based at the Group Savings and Retirement Contact Centre, you will be answering incoming calls from plan members and providing them with information or proposing solutions related to their group insurance program.  The scheduled number of working hours is 37.5 hours and no weekend work or sales will be required.  We need our employees to be available to work our working hours may vary between 8a.m. and 8p.m.

Our main building, which is located downtown, offers employees a complete gym at a very affordable price and a Presse Café restaurant with free Wi-Fi.  Our employees have free access to the building’s indoor parking on Saturdays and Sundays and we also offer a competitive salary.

Our permanent employees also receive a comprehensive benefits program (pension plan, group coverage and a share purchase program) and gain access to a reduced mortgage interest rate as soon they begin at Standard Life. In addition, we offer a corporate bonus program and a tuition fee reimbursement policy.

Your primary responsibilities

  • Respond professionally and accurately to questions and requests from internal and external clients regarding established methods.
  • Create and maintain good relations with internal and external clients and provide accurate information to clients based on product knowledge.
  • Provide information based on the established guidelines and propose alternatives in order to meet client needs.
  • Process all requests in a timely and effective manner, ensuring the files are updated and the appropriate solution was or will be found.
  • Acquire and maintain a good understanding of the Standard life systems, services and products currently in use in the work unit.

Key Requirements

  • Diploma of Collegial Studies or university degree
  • Minimum of three (3) years of experience in a customer service role, preferably in a "client contact centre" environment
  • Strong interest and motivation to learn about financial products and also group savings and retirement products
  • Bilingual – French and English (written and spoken)
  • Listening skills, tact and ability to work in a team
  • Availability between 8 a.m. and 8 p.m. from Monday to Friday.

 Only short-listed candidates will be contacted.

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Confidentiality of personal information
The personal information gathered on this website is considered strictly confidential and will be used exclusively for recruitment purposes by the Human Resources department at The Standard Life Assurance Company of Canada. Under no circumstances will this information be used for other purposes or forwarded to a third party without the candidate’s authorization.

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