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Senior Administration Clerk

Req. #:  13569
Department: Client Services, Customer Experience - Group Savings & Retirement
Location: Montreal, QC CA
Job Status: Permanent Full-time
Grade:  04
Category: Customer Service/Back Office
Description:

To be successful in this role, the incumbent must provide administrative services while performing specialized and/or diversified office work tasks in order to meet quality and service standards.  Develops and maintains a high level of knowledge relevant to administrative systems, legislation and products and full knowledge of departmental procedures.

  • Resolves standard issues using established procedures, processes or previously experienced solutions.
  • Creates, maintains and revises client records and history based on contractual terms through quality of service and professionalism; ensures pre-established turnaround-time standards are met on a consistent basis.
  • Produces regular and/or ad hoc analyses of information using guidelines that regulate products to ensure compliance and quality standards are met or exceeded.
  • Participates in various process improvement activities and departmental/divisional initiatives.
  • May deal with external sources, such as clients, intermediaries and suppliers, in order to address non-routine queries and problems.
  • Acts as a liaison with outsourcers and other departments for client and problem resolutions.  Communicates regularly with clients to provide them with information.
  • May be called upon to help and/or train less experienced employees.

REQUIREMENTS

  • Technical (college) degree, with a minimum of three (3) years of experience or a bachelor’s degree.
  • Strong analytical skills.
  • Must be organized and able to multi-task.
  • At ease with various systems.
  • Comfortable with routine tasks.
  • Bilingual, English and French, written and spoken.

Standard Life Canada is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process please let us know. 

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Confidentiality of personal information
The personal information gathered on this website is considered strictly confidential and will be used exclusively for recruitment purposes by the Human Resources department at The Standard Life Assurance Company of Canada. Under no circumstances will this information be used for other purposes or forwarded to a third party without the candidate’s authorization.





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