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Team Leader, Disability Management

Req. #:  13715
Department: Absence Management - Eastern
Location: Montreal, QC CA
Job Status: Permanent Full-time
Grade:  08
Category: Group Insurance - Health & Wellness

This role contributes to customer satisfaction and Company profitability by providing leadership to a Customer Services department, specifically by scheduling work and resources, setting objectives and measuring results, facilitating teamwork and implementing process improvements.

  • Leads a team of disability professionals to achieve the best possible outcomes for short and long term disability claimants, using a variety of internal and external resources and tools.
  • Communicates customer satisfaction standards to staff and manages in accordance with those standards.
  • Hires, trains, coaches and develops staff.
  • Develops performance plans in conjunction with team members and provides feedback on performance, objectives and the attainment of goals.
  • Promotes and encourages continuous process improvements.
  • Participates as a member of the Team Leader Team to achieve Company objectives.
  • Participates in finalist presentations and in meetings to resolve problems with in-force accounts.
  • Provides leadership and mentoring to direct reports and other Customer Services staff.


  • University degree.
  • Five years experience in tasks related to settling disability insurance claims in the field of group insurance.
  • Two years of experience managing human resources.
  • Proficiency with mainframe (InClaims) and Microsoft Office software applications (Word, Excel, PowerPoint, etc.)
  • Knowledge of disability management and disability tools.
  • Medical knowledge.
  • Knowledge of disability products.
  • Knowledge of insurance legislation and various government programs.
  • Proficiency in oral communication.
  • Bilingual (French and English, spoken and written).

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The personal information gathered on this website is considered strictly confidential and will be used exclusively for recruitment purposes by the Human Resources department at The Standard Life Assurance Company of Canada. Under no circumstances will this information be used for other purposes or forwarded to a third party without the candidate’s authorization.

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