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Disability Case Manager, Health and Absence Management

Req. #:  14318
Department: Absence Management - Central
Location: North York, ON CA
Job Status: Permanent Full-time
Grade:  06
Category: Group Insurance - Health & Wellness

The incumbent actively contributes to the proper functioning of the department by managing complex claims and developing and implementing intervention plans that impact profitability and client retention levels.

  • Manages complex Early Intervention, Casual Absence, STD, LTD and Waiver of premium claims by determining the Company’s liability through analysis of all relevant information (medical evidence, claimant’s attributes, contract provisions, government programs and legal jurisprudence).
  • Builds strong client relationships via daily contact, client meetings and by offering solutions regarding the health and productivity of their employees.
  • Develops and implements intervention plans that deliver results that impact our profitability and client retention levels.
  • Influences all stakeholders (including attending physician, policyholder and the head of HR), seeking the best outcomes for all parties.
  • Participate in finalist presentations and various projects, as required.
  • Recommends and participates in various projects aimed at improving the department’s service deliverables.
  • Proactively maintains knowledge of tools, policies, processes, products and the business environment.
  • Acts as a reference for less experienced employees. May be called upon to help and/or train less experienced employees.
  • May be called upon to help and/or train less experienced employees and other HR colleagues.
  • Identifies and reports weaknesses and applies controls to mitigate financial and operational risks. Ensures compliance with regulatory requirements and internal policies.


  • University degree with a minimum of two (2) years of relevant experience, or a Technical (college) degree with a minimum of eight (8) years of experience.

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The personal information gathered on this website is considered strictly confidential and will be used exclusively for recruitment purposes by the Human Resources department at The Standard Life Assurance Company of Canada. Under no circumstances will this information be used for other purposes or forwarded to a third party without the candidate’s authorization.

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