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Consultant, Quality Control & Review

Req. #:  14385
Department: Quality & Controls
Location: Montreal, QC CA
Job Status: Permanent Full-time
Grade:  07
Category: Customer Service/Back Office

To be successful in this role, you must actively contribute to achieving corporate and Customer Experience objectives and managing risk and operational controls for the various Customer Experience products. You must actively participate in evaluating the effectiveness of existing processes and controls. You must also submit suggestions to streamline current practices and monitor operational risks by conducting reviews for managers. You must ensure compliance with the various laws, regulations, guidelines and policies related to Customer Experience.

  • Evaluate and identify best practices for operational risk management oversight for Customer Experience and make recommendations to Management.
  • Analyze and ensure the implementation of Compliance, Risk Management, Finance and Internal Audit policies, controls, and recommendations for the Customer Experience sector. Participate in developing control self-assessment (CSA/SOX) guidelines to assist the managers responsible for the process and oversee implementation of the guidelines.
  • Follow up on the action plans related to internal audits for all Customer Experience sectors. Liaise with the departments, Internal Audit, External Audit, Compliance and government entities.
  • Prepare reports for Management that summarize weaknesses noted during review and provide related recommendations. Independently perform analysis to assist decision making while ensuring the accuracy of results.
  • Respond to internal partners' inquiries regarding problem situations or issues related to operational risks and controls by researching the matter and providing supporting documents to recommend an appropriate course of action.
  • Lead projects and interventions to improve operational controls and processes.
  • May coordinate, follow up on and supervise the workflow and output of less experienced team members in order to meet productivity quality and compliance standards within established turnaround times. May provide coaching and on-the-job training to less experienced team members.
  • Act as a resource or liaison with other departments, divisions and government agencies on matters related to operational transaction monitoring and quality.
  • Assess control design and test the effectiveness of key controls and their ability to mitigate important risks that could prevent the achievement of business objectives. Collect and evaluate evidence for audit files through interviews, observation and/or verification of operational transactions.
  • Coordinate, produce and actively participate in developing the CE-GS&R CSAE3416 annual report. Provide information regarding the report to internal and external auditors and recommend controls to GS&R managers.
  • Identify, implement and maintain controls to mitigate financial and operational risks. Ensure compliance with regulatory requirements and internal policies.


  • University degree in Business Administration, Accounting or Finance, with a minimum of 5 to 8 years of relevant experience.
  • A relevant professional designation (CA, CMA, CGA, CFA, etc.).
  • Experience in internal audit or compliance (an asset).
  • Knowledge of financial products.
  • Industry-related courses (HIAA, LOMA, CEBS, etc.) are considered an asset.
  • Bilingual, French and English, Written and spoken.

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The personal information gathered on this website is considered strictly confidential and will be used exclusively for recruitment purposes by the Human Resources department at The Standard Life Assurance Company of Canada. Under no circumstances will this information be used for other purposes or forwarded to a third party without the candidate’s authorization.

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