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Senior Analyst, Disability Management

Req. #:  14405
Department: Absence Management - Western
Location: Vancouver, BC CA
Job Status: Permanent Full-time
Grade:  06
Category: Group Insurance - Health & Wellness

The incumbent actively contributes to the proper functioning of the department by managing complex claims and developing and implementing intervention plans that impact profitability and client retention levels. 

  • Manages complex claims by determining the Company’s liability through analysis of all relevant information (medical evidence, claimant’s attributes, contract provisions, government programs and legal jurisprudence).
  • Builds strong client relationships via daily contact, client meetings and by offering solutions regarding the health and productivity of their employees.
  • Develops and implements intervention plans that deliver results that impact our profitability and client retention levels.
  • Influences all stakeholders (including attending physician, policyholder and the head of HR), seeking the best outcomes for all parts.
  • Participate in finalist presentations and various projects, as required.
  • Recommends and participates in various projects aimed at improving the department’s service deliverables.
  • Proactively maintains knowledge of tools, policies, processes, products and the business environment.
  • Acts as a reference for less experienced employees. May be called upon to help and/or train less experienced employees.


  • University degree with a minimum of 5 years of experience in disability management.
  • Is proactive and autonomous.

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The personal information gathered on this website is considered strictly confidential and will be used exclusively for recruitment purposes by the Human Resources department at The Standard Life Assurance Company of Canada. Under no circumstances will this information be used for other purposes or forwarded to a third party without the candidate’s authorization.

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