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Senior Associate, Customer & Sales Support

Req. #:  14638
Department: CE GSR Cust. Supp. East/West
Location: Montreal, QC CA
Job Status: Permanent Full-time
Grade:  04
Category: Customer Service/Back Office
Description:

Acts as a resource person for the Regional Sales Team. Contributes to sales office objectives for client satisfaction and retention by providing marketing and diversified administrative and related support to members within the region.

  • Prepares and supports the delivery of client review presentations and assembling of presentation material for the region.
  • Responsible for preparing all information/reports and Customer Relationship representatives and ensuring accuracy and timely delivery.
  • Acts as a key resource and Customer Relationship representatives on marketing and administrative issues (follow-up on documentation, etc.).
  • Acts as a liaison person with internal and external partners on matters related to group products, marketing and services.
  • Effectively handles inquiries from intermediaries, clients and Head Office partners.
  • Keeps the contact database system up to date for the Regional Sales Team.
  • Maintains Standard Life stationary supplies (marketing material, paper, envelopes, etc.).
  • Keeps abreast of new and revised technical, administrative and product changes and processes as well as changes within the industry that affect the line of business.

REQUIREMENTS

  • College diploma in business administration or marketing.
  • 3 years experience in administration or customer service in a business environment.
  • System knowledge (Microsoft Office, Internet).
  • Knowledge of administrative procedures.
  • Bilingual, French and English, written and spoken.

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Confidentiality of personal information
The personal information gathered on this website is considered strictly confidential and will be used exclusively for recruitment purposes by the Human Resources department at The Standard Life Assurance Company of Canada. Under no circumstances will this information be used for other purposes or forwarded to a third party without the candidate’s authorization.





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