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Business Analyst in Disability Management

Req. #:  14803
Department: Customer Experience Practices Center
Location: Montreal, QC CA
Job Status: Temporary Full-time
Grade:  07
Category: Group Insurance - Health & Wellness

The Consultant, Customer Experience Practices Center actively contributes to the proper functioning of the department by performing quality control activities for the Disability Management function to ensure best practices are applied in a consistent manner in all offices. The incumbent will report on results, make recommendations, and drive continuous improvement projects.  He/she will help in the implementation of action plans to improve operational results and will give input to improve training material and plans. He/she will be responsible for the updating and use of the central documentation repository for disability.

  • Participate in the development and implementation of practices and controls that meet business objectives, increase process efficiency and quality of information.
  • Perform quality control activities, report results and make recommendations to managers and team leaders. Verify adoption of changes and necessary improvements.
  • Participate in the development of policies, procedures and quality standards in line with our philosophy and vision as well as with market needs.
  • Develop and improve work tools (systems), processes and documentation procedures, and participate in continuous improvement process reviews.
  • Foster consistency between services offices by performing quality control activities, identifying negative trends, recommending adjustments to the Managers and assisting the Team Leaders in the implementing the necessary improvements.
  • Regularly assess the efficiency, effectiveness and consistency of our processes and recommend improvements. Provide input for the development of training material and plans for the Disability Management function.
  • Contribute to the achievement of business plan objectives by participating in innovative projects in the way we deliver services to distinguish ourselves from the competition.
  • Initiate the adoption of best practices by keeping abreast of trends and innovations.


  • University degree with 5 years of relevant experience.
  • Extensive knowledge of the Disability Practice (contracts, products, market trends, medical knowledge).
  • Knowledge of project management principles.

Standard Life Canada is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process please let us know. 

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The personal information gathered on this website is considered strictly confidential and will be used exclusively for recruitment purposes by the Human Resources department at The Standard Life Assurance Company of Canada. Under no circumstances will this information be used for other purposes or forwarded to a third party without the candidate’s authorization.

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