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Consultant in Business Change Management

Req. #:  15152
Department: Business Change Management
Location: Montreal, QC CA
Job Status: Permanent Full-time
Grade:  07
Category: Management

The Consultant, Business Change Management, must manage, lead and assess the business impact of the change through analysis and diagnostics of functional areas impacted (organization), processes (current and future ones), roles and responsibilities, communication, and training. Ensures the necessary behaviour, skills and commitment are aligned to foster a seamless implementation of the change in order to meet project objectives with minimal disruption to the business.

Typically manages small to large changes of variable technical, functional and operational complexity within recognized budgetary constraints, operational impacts and business objectives.

  • Works closely with and reports progress to the Product Owner, Project Manager (if applicable, as the incumbent may assume the role of PM), Project Team and Sponsor to ensure a seamless adoption of the change in a timely manner and to meet all project objectives.
  • Assesses opportunities and business impacts of each functional area in the organization and outside of it. Works cross-functionally with various business units to ensure proper alignment of the change initiative. Assesses business risks (low to high) and implements solutions to meet business objectives.
  • Analyzes documents and maps the current process and future process. Typically handles minor to large process changes to one or more existing or new processes.
  • Estimates resources required (human, material and financial) to accomplish the change, with input from the impacted functional business areas. Assigns deadlines for completing project change tasks required to meet or exceed objectives.
  • Develops and executes a set of actionable and targeted change management plans, including a change roadmap, a communication plan (which includes a marketing plan outlining the product or service launch), a training plan and the overall deployment plan.
  • Organizes the Operational Committee with appropriate representation from the impacted functional business areas; leads the Operational Committee Meetings and keeps all impacted stakeholders informed throughout the project.
  • Provides efficient project management of the activities detailed in the Change Management plan. Determines and leads the activities required to complete the change, assigns suitable resources (change agents) and produces regular status reports for the Project Manager, Product Owner, Sponsor and Operational Committee.
  • Monitors and controls the quality of deliverables according to Change Management methodology best practice standards and institutes appropriate action plans to ensure change management activities are within scope, budget and schedule.
  • Creates and manages measurement systems to track adoption, utilization and proficiency of individual change and provides leadership and coaching. Measures the business’s readiness to accept change, performs stakeholder management, recommends appropriate actions to facilitate change and helps the business benefit from the change that justified the project’s initiation.
  • Facilitates workshops to enable change.
  • Establishes and leads the optimal organizational change structure to ensure the right resources are empowered to meet or exceed objectives. Identifies and reports weaknesses and applies controls to mitigate financial and operational risks. Ensures compliance with regulatory requirements and internal policies.
  • Manages activities (either as Project Manager or Change Manager) for 1-2 projects at a time. Projects may last between 3 months and 2 years.
  • Manages small to medium-size projects according to the project management methodology best practice standards (as determined by the PMO) to ensure activities are within scope, budget and schedule.


  • University degree with a minimum of five (5) years of relevant experience in the financial industry.
  • Requires a PMI Designation / change management certification, or being on the way to completing one.
  • Good knowledge / experience with change management and project management methodologies and tools.
  • Excellent organizational and planning skills.
  • Experience in the financial services sector, an asset.
  • Experience in demonstrating leadership and collaboration in a matrix environment and across multiple and diverse groups. Excellent interpersonal skills, including the ability to work across the organization and interact/consult/influence/negotiate effectively with all levels of management and colleagues.
  • Problem-solving and root-cause identification skills.
  • Bilingual, French and English, written and spoken.

Standard Life Canada is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process please let us know.

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