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Customer Relationship Representative - Group Savings & Retirement

Req. #:  15321
Department: Customer Relations - Eastern
Location: Halifax, NS CA
Job Status: Permanent Full-time
Grade:  06
Category: Sales

Enhancing the quality of our customer services


We develop distinctive group savings and retirement (GS&R) solutions to help our plan sponsors gain a competitive edge, adding value to their employee benefits. Running our group programs requires teamwork. Our customer relationship representatives are key contacts throughout this process. They assist our Business Development team and network of advisors by providing the information they need to establish customer relationships and meet our sales targets. To nurture these relationships, they regularly contact customers, offering training and personalized reviews of services. They are committed to ensuring our customers enjoy the best possible service experience at all times.

Helpful, dedicated, knowledgeable and skilled are attributes that describe you well. You look forward to establishing and developing lasting relationships with our customers, customer relationship managers, business development team, and advisors. You even naturally look for cross-selling opportunities. Providing excellent customer services motivates you.

Your contribution:

  • Establish and maintain positive relationships with customers: assume the responsibility of retaining these customers.
  • Provide ongoing support to the customer relationship managers on your team.
  • Identify up-selling and cross-selling opportunities.
  • Manage customer relationships during the implementation of new and existing business.
  • Support the sales process by efficiently providing accurate information to customers and intermediaries on Standard Life products and services.
  • Participate in the sales process (may participate in delivering finalist presentations and work with the business development director during the negotiation process).

Your background:

  • University degree (business administration or mathematics), with two (2) years of relevant experience, or a technical (college) diploma, with eight (8) years of experience.
  • Excellent knowledge of Microsoft Office applications (particularly Excel).

Standard Life is more than an insurance company. We are a long-term savings and investment business, proud to serve more than 1.4 million Canadians.

We are committed to the well-being and professional growth of our 2,000 employees in Canada. Beyond our competitive benefits, you will experience the many advantages of working for a global company with a Canadian headquarters in downtown Montréal.

Going further together

Standard Life Canada is committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process please let us know. 

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Confidentiality of personal information
The personal information gathered on this website is considered strictly confidential and will be used exclusively for recruitment purposes by the Human Resources department at The Standard Life Assurance Company of Canada. Under no circumstances will this information be used for other purposes or forwarded to a third party without the candidate’s authorization.

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